Category: Investigation Services

Human Investigation Management – Why Specialised Security Should Be Accredited

Human Investigation Management

Human Investigation Management – Why Specialised Security Should Be Accredited

When you’re in the throes of employee management, you’re likely dealing with everything from minor disputes, grievances, code of conduct adherence enforcement – the last thing you should be worrying about is honing in on your (likely) undeveloped skills to be the lie detector, the investigator and agent who controls the outcome of serious disciplinary procedures and cases.

Hiring an external consultant to conduct your investigations at the workplace is the logical, viable and educated decision any business owner should make. However, you can’t just find the first security company who offers specialised security services such as investigations; this is where accreditation boards play a huge role. Just like being a registered PSIRA guard lends more credibility to your name, the training undergone to become accredited offers myriad of tools, knowledge and tactics to be the best possible consultant you can be. Rigorous and continual training allows accredited HIM agents to perform investigations correctly, ethically and effectively.

Benefits of Using Investigators Who Are Officially Qualified

There could be a flotilla of circumstances where you would require the service of a qualified and accredited investigator. Add to that, there are endless of benefits when it comes to hiring a team of private investigators.

First and foremost, accredited investigators come with the necessary skill, knowledge and education required to properly conduct and conclude investigations of even the most sensitive nature.

Any security company offering specialised services such as investigations should have employees working for the, who are appropriate skills, knowledge as well as the experience needed to get the work done quick and dexterously. They are qualified, accredited, trained and prepared for any situation which may arise during an investigation. Hiring an unqualified investigator is the equivalent of placing a police uniform on a civilian and expecting the same type of service.

There are qualified investigators who also have knowledge and acquaintance with law enforcement background. Add to that, they are properly trained to do this job adeptly and have proper knowledge of the steps and tools to deploy, as well as which resources to turn to, during the course of an investigation.

Anonymity is a huge factor in investigations; confidentiality of the matter, if breached, may compromise the entire investigation and even corrupt it to a point where it cannot continue.

Time saving is also another huge benefit when choosing to engage the services of a qualified investigator. A thorough investigation involves a lot of time. The process of investigation may include unprecedented workloads, as well as follow-ups, reporting, and dealing with ad-hoc issues as and when required. Among your family life, job and social life you will likely not have the time and energy to complete the investigation successfully.

Who Can Benefit from Using a Qualified Investigator?

  • Employers and business owners

In today’s environment, going through a background check of an employee would be a safer option. Also if you wish to check out on your potential business partner, worker, a caregiver or even nanny for your child, then hiring one would be useful in your case. These professionals have access to your data base which the general public is not aware or acquainted with. A great amount of detail and information can be extracted, and a private investigation company knows well how to extract them effectively.

  • Domestic or criminal inquiry

Private investigators are extremely useful and handy when it comes to legal investigations. Even attorneys do not have that much of time to dig into details and investigate on each and every minute detail. However, a private investigator has all the time to go through a thorough investigation procedure and accomplish the job.

  • Missing persons

They tend to be extremely helpful especially dealing with a missing persons case. They have the experience and knowledge about how to proceed with the work when looking for a lost family member or individual.”

  • Suspected theft, fraud or misconduct at the workplace

Using an existing staff member to conduct investigations on “misbehaving” employees is not only a waste of resources (it detracts that employee from conducting their regular, daily scope of work), but it can be overwhelming for the employee conducting the investigation to remain impartial to the situation. The employee will likely also not have the skillset required to cover all bases and conclude the investigation correctly.


If you’d like any further information on Private Investigations – or any of our other services – click here to get in touch with us today.


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Benefits of Using an External Resource for an Internal Investigation

Benefits of Using an External Resource for an Internal Investigation

Benefits of Using an External Resource for an Internal Investigation

With increased scrutiny surrounding workplace investigations, the importance of getting investigations ‘right’ has never been greater.  The best person to conduct an internal investigation isn’t always the next available company investigator. Different cases require different skill-sets and circumstances sometimes require the services of an outside resource.

One of the biggest challenges in workplace investigations is finding the right people. Different cases require different skill-sets and circumstances sometimes require the services of an outside resource. The focus should be on getting the right people who have the skill set that you need; people who understand how to handle investigations and how to limit themselves to the scope that they’re focusing on.

Benefits of an Outsourced Investigator

  • You may not have capacity to investigate internally

The first step in deciding who should investigate a case is to assess the situation and decide whether or not the case can be handled by an internal investigator.

Sometimes you simply don’t have a suitable internal resource, or the “bandwidth” to handle the investigation. Investigations should be undertaken quickly to ensure fair treatment of the person, process or situation being investigated. Delays due to lack of resources can have a negative impact on the whole process.

In these cases it’s clear that you need to use an outside resource. But there are other considerations that may also dictate use of external investigators.

  • You may not have the specific skill-set required to conduct the investigation thoroughly

There are times when you may not have an investigator on staff with the necessary skills to conduct a particular investigation.

For example, a serious allegation of fraud or embezzlement may require specialized forensic investigation skills. A sexual harassment accusation may require an investigator with sensitivity training or experience with workplace harassment investigations – each cause for investigation will likely need expertise from the investigator and that experience is rarely present in day-to-day functioning of businesses.

  • When executives are investigated – it needs to be handled with care

It may not be appropriate for internal investigators to conduct investigations of certain high-level staff.

It depends on the sensitivity of the issue, the level of the person being investigated. One reason mid-level staff may want to steer clear of internal investigations of higher-level staff is that they’re likely aiming to have an on-going relationship with that group of people or specific person. If internal staff are conducting the investigation, it changes the relationship. The best (and easiest) option is to coordinate or facilitate having an expert from external come in, who is a skilled investigator and who doesn’t have anything to lose in playing a part in this particular investigation.

  • Conflict of interest

An internal investigator must be able to investigate a case objectively, and this means that they cannot have a vested interest in the outcome. You have to ask them to either remove themselves from the case, or, if you’re going to let them continue, then you’ve got to have checks all along the way to assure that emotion hasn’t guided the process. It’s extremely rare for someone with a vested interest to be allowed to investigate.

Having an external investigator conducting the process of investigation, you are guaranteed an impartial and honest report from a neutral party.

  • Keeping work relationships civil and professional

Advice is typically leveraged against assigning an internal resource to investigate a staff member with whom they, or their team members, have a working relationship. It may be difficult for the investigator to remain impartial and to avoid labelling.

They get very emotional about an allegation and they build their perceptions into realities that are very subjective. And it is hard for people to step away and say ‘but what are the facts?’. Emotionally they’re tired of dealing with the individual. So it’s really hard with people in workplace investigations to step away from that emotion.

It can be very tenuous for you to have somebody as part of your team who has investigated somebody you’re trying to have a relationship with. It ruins all future (relationships) when it comes to trying to work day-to-day. Hiring an outsourced investigator is a sure-fire way to mitigate the risk of souring good working relationships, without having to forfeit a serious investigation.


If you require investigations – whether it is at home or work – click here to get in touch with us today.