In our recent series of blog posts dedicated to different aspects of security, we delve into the world of hospitality security, particularly protecting guests and assets in hotels. Creating an inviting atmosphere is crucial however hotels must also prioritise the safety of their guests and assets. The need for a multifaceted security approach is required more than ever before. Establishing a secure environment without compromising on hospitality is the key consideration that hotels must consider in this post COVID-19 pandemic context.
At Mantis Security we have partnered with leading hotels and hospitality establishments to understand their unique security challenges and threats. We have provided effective security solutions fostered on genuine collaboration, meticulous planning, and constant improvement. This blog post will shed light on how protecting guests and assets is a vital element to ensuring a warm yet secure stay for all guests and staff members at hotels even beyond the welcoming mat.
“Do the right thing, making sure that you don’t compromise on the principle in how you treat everybody.” – Isadore Sharp
The Importance of Guest Safety
Guest safety should be the cornerstone of any hotel’s operations. From the moment the guest steps into the lobby, they should feel a sense of security. This can be achieved through a variety of methods and approaches. Some examples include:
- Robust access control systems: Implementing electronic locks, biometric systems and key cards that restrict access to authorized personnel only. These include storage rooms, guestrooms, and sensitive operational areas.
- Security personnel trained exclusively in hospitality environments and who possess the skills necessary to handle suspicious individuals, emergency procedures and guest interactions.
- Surveillance and CCTV systems. These are indispensable tools in hotel security. Ensuring that cameras are strategically placed provides continuous monitoring of hallways, public spaces, parking lots and sensitive areas. They also assist in investigations and are a visual deterrent. Do not forget to regularly review camera footage to verify that all systems are functioning properly. Investing in cameras that capture high resolution footage will enable better identification of any anomalies or threats.
- Providing high-security lockers and safes for guests to store valuables safely. Guest safety is not only limited to the safety of individuals but extends to defending their valuable possessions. Regular maintenance and testing of these systems are crucial to ensure their reliability.
By promoting a safe environment, this produces a pleasant hotel experience for guests. People expect to feel at ease during their stay whether it is for vacation or business purposes. This benefits not only the guests but reflects well on the reputation of the hotel itself. By prioritizing safety and security, hotels can foster long-term customer loyalty. The ultimate mission is to provide peace of mind to all guests.
“Knowing is not enough; we must apply. Willing is not enough; we must do.” – Johann Wolfgang von Goethe
Training and Preparedness
Dynamic staff training is a hotel’s primary mode of defence against security threats. Training programs in the hospitality industry, specifically related to hotels should cover emergency procedures, fire safety, first aid, interpersonal communication, health and safety, guest interaction and incident reporting. For these training programs to be effective, security teams need to make training as dynamic and consistent as possible. This can be achieved through scenario testing and regular drills.
As mentioned on our previous blog post on building a high performing security team, scenario testing allows security personnel to become fluent in numerous ways of handling diverse types of security situations. By actively training on these various aspects, security teams will keep their skills sharp and know how to respond in emergencies. This will further translate to them feeling equipped and confident to manage a variety of potential circumstances. This is likely to lead to protocols being more closely followed and overall staff readiness.
Regular risk assessments are critical to maintaining that preparedness and exposing any security risks. This promotes a culture of safety and helps to proactively identify any areas of improvement needed. Security audits can further detect any gaps in training and are instrumental to maintaining those high standards required in the hospitality industry. It is important to emphasise that training should extend beyond security personnel to include all hotel employees, as every staff member plays a role in maintaining a secure environment.
Additionally, staying prepared means keeping abreast of the latest security trends and technologies, continuously updating protocols, and fostering strong relationships with local law enforcement. By prioritizing ongoing training and maintaining a state of readiness, hotels can create a secure environment that protects guests and assets while preserving the warmth and hospitality that defines the industry.
“Success is best when it’s shared.” – Howard Schultz
Mantis Security: Guardians of Hospitality Excellence
When it comes to implementing comprehensive security solutions in the hospitality industry, Mantis Security stands at the forefront. We understand that each hotel has its own unique requirements and specific needs. As a result, we tailor our approach accordingly to ensure the ongoing success of our clients. We work closely with hotel management to develop winning strategies that enhance security without compromising on guest experience.
Our expert team of security professionals bring years of experience in hospitality security, ensuring that every aspect of protection is considered – beyond the welcome mat to the penthouse suite. With Mantis Security, hotels can offer their guests not just a warm welcome, but also the peace of mind that comes with knowing they are protected by industry-leading security measures. We emphasize an integrated approach blending highly trained security personnel, astute security management and superior security technology.
We can conduct a free risk assessment at your luxury establishment, hotel, or commercial property. Contact us today on 011 487 1000, email info@mantissecurity.co.za or visit our newly updated webpage on www.mantissecurity.co.za . We are on social media applications such as Facebook, LinkedIn, and Instagram. Your safety and peace of mind is our priority!
References
Mantis Security. (2024). The Human Wall: Building a High-Performing Security Team. [online] Mantis Security. Available at: https://mantissecurity.co.za/the-human-wall-building-a-high-performing-security-team/.
